Privacy Policy | Shardbet Casino

Information we may collect

The information handled by an online casino generally depends on how you use the website and the services available to you. Some information is provided directly by you, some is created when you use your account, and some may be received from service providers that help operate the platform. We seek to collect information that is reasonably necessary for providing our services, protecting players and meeting our obligations.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, username, password, residential or contact information and other details needed to manage your account. We may also keep records of your communications with customer support, including questions, complaints, requests and information you provide when asking for assistance. Account information helps us identify you, provide access to the website, communicate with you and maintain accurate service records.

Verification information

To confirm identity, age, account ownership or eligibility to use particular services, we may request verification information. This can include identity documents, information from those documents, proof of address and related checks. We may also handle information used to identify unusual activity, multiple accounts, fraud, misuse of payment methods or other risks affecting the security and integrity of the website.

Verification information is handled for account protection, responsible operation of the service, anti-fraud checks and compliance with applicable obligations. We may compare information provided by you with information obtained through verification or security service providers. If required information is not provided, some account functions may be unavailable or delayed.

Payment and transaction records

We may keep records of deposits, withdrawals, account balances, bets, gaming activity, promotions, refunds and other transactions connected with your account. Payment information may be processed through external payment providers. We may receive transaction references, payment status, partial payment details and other information needed to confirm or reconcile a transaction. Full payment card details may be handled directly by the relevant payment provider rather than stored by the casino website.

Device, usage and cookie data

When you visit or use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language settings, pages viewed, links used, approximate location derived from technical information, session details and information about how you interact with the website. This data can help us maintain reliable services, troubleshoot problems, prevent misuse and understand how the website is being used.

We may also use cookies and similar technologies to remember preferences, keep sessions working, support security, understand website performance and improve the user experience. Cookies are explained further below. You can manage them through your browser settings, although disabling some cookies may affect website functionality.

How we use and share information

Personal information is used for purposes connected with providing and administering casino services. The information we use will depend on the circumstances, the type of account or service involved and the reason the information was collected.

To create, verify, maintain and secure your account.
To confirm your identity, age and account ownership where checks are required.
To process deposits, withdrawals, payments, refunds and other transactions.
To provide customer support, respond to enquiries and investigate complaints.
To monitor activity and carry out anti-fraud, security and risk checks.
To detect, prevent and investigate cheating, collusion, account misuse, technical attacks and other prohibited or harmful conduct.
To operate, maintain, troubleshoot and improve the website, systems and services.
To send service messages, security notices and other communications needed to manage your account.
To send marketing communications where permitted and where you have provided the required consent or otherwise agreed to receive them.
To meet legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations.
To protect the rights, property, safety and security of players, staff, service providers and the website.

Where we rely on consent for a particular use, you may withdraw that consent as described in the section about your privacy rights. Withdrawing consent does not affect processing that took place before the withdrawal. It may also not stop processing where information is needed for account security, legal compliance, transaction processing or another valid purpose.

Marketing communications

Marketing may include information about services, website features, offers or other updates. You can choose not to receive marketing messages by using an unsubscribe option included in an applicable message or by contacting us at support@shardbetcasino.click. Essential account, security and service communications may still be sent when they are needed to operate or protect your account.

Information shared with service providers

We may share relevant information with carefully selected providers that help operate the website and services. These providers may include payment and transaction processors, identity and verification services, fraud and security providers, technology and hosting providers, customer support tools, analytics providers and professional advisers. They should only use information for authorised purposes and are expected to protect it appropriately.

Information may also be disclosed where necessary to comply with a lawful request, protect the website or another person, investigate suspected wrongdoing, enforce applicable terms, resolve a dispute or support a business change. We do not intend to disclose more information than is reasonably needed for the relevant purpose. Some service providers may process information in another country, in which case appropriate steps should be taken to protect the information in accordance with applicable requirements.

Information from other sources

In some circumstances, we may receive information from payment providers, verification services, fraud prevention providers, technical partners or other sources connected with the operation of the website. This information may be used to confirm account details, complete checks, identify suspicious activity, prevent fraud or resolve a transaction. We expect information received from these sources to be handled consistently with the purposes described in this policy.

Cookies, security and information retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. Some are necessary for functions such as logging in, maintaining a secure session, remembering settings and processing requests. Other cookies may help us understand website usage, measure performance, remember preferences or support relevant communications.

You can manage, block or delete cookies through the settings of your browser or device. If you disable cookies, some website features may not work correctly, and you may need to enter information or preferences again. Browser controls vary, so you should check the help or privacy settings available in your chosen browser.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections, staff procedures and checks on service providers. Access to information should be limited to people and providers who need it for an authorised purpose.

No website, online account or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential, using a suitable password, signing out of shared devices and contacting support promptly if you believe your account or personal information has been compromised. We may use security logs and related technical information to investigate incidents and protect the website.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, to provide services, manage disputes, maintain security, complete accounting records or meet other legitimate requirements. Some records must be kept for a period required by law even after an account is closed. The length of retention can depend on the type of record and the reason it is held.

Records that may need to be retained can include account information, verification records, payment and transaction histories, support communications, security logs and information connected with complaints or disputes. Closing an account does not necessarily result in the immediate deletion of every record connected with that account.

When information is no longer required, it may be securely deleted, destroyed, anonymised or de-identified, subject to technical, legal and operational requirements. Information may be retained in backup systems for a limited period while those systems are securely overwritten or updated.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute, and a request may be limited where fulfilling it would affect another person, compromise security, interfere with fraud prevention, disclose confidential information or conflict with a legal record-keeping obligation.

Making a data request

To exercise your data rights, contact support@shardbetcasino.click and explain what you are requesting. You may ask for access to personal information held about you, correction of information that is inaccurate or incomplete, deletion of information where deletion is available, or withdrawal of consent to marketing communications. You may also ask questions about how your information is used or raise a concern about its handling.

Access: ask for a copy or explanation of personal information associated with your account, subject to appropriate verification and permitted exceptions.
Correction: ask us to correct information that is inaccurate, out of date or incomplete. We may request supporting information before making a change.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or transaction purposes.
Marketing consent: withdraw consent to marketing by contacting support@shardbetcasino.click or using an available unsubscribe option. This will not normally affect essential account or service messages.

We may need to confirm your identity before completing a request. This is a security measure designed to prevent personal information being disclosed or changed by someone who is not authorised to act for you. We may ask for information already associated with your account or other reasonable evidence of identity. We will handle that information for the purpose of assessing and responding to your request.

If you make a request, please provide enough detail for us to understand the information or processing involved. We aim to respond within a reasonable timeframe, subject to the complexity of the request, verification requirements and any applicable exceptions. If we cannot fulfil all or part of a request, we will generally explain the reason where we are permitted to do so.

Children and account information

The website is intended for people who are legally permitted to use online gambling services. We do not knowingly seek to collect information from a person who is not eligible to use the service. If you believe that information has been provided by an ineligible person, please contact support@shardbetcasino.click so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or legal requirements. The latest version will be made available on this page, with the effective date or other notice used where appropriate. You should review the policy periodically, particularly before providing new information or using a new feature.

By continuing to use the website after an update becomes available, you acknowledge the updated information about how personal information may be handled. If an update requires consent, consent will be requested in the manner required for that use.